FAQs

1. Shipping & Delivery

Q: How much does shipping cost?

A: We offer a simple $6.99 flat-rate shipping fee for all domestic orders. There are no hidden handling fees.

Q: How long does processing and delivery take?

A:

  • Handling Time: 1 business day for orders placed before 5:00 PM EST, Monday through Friday.

  • Transit Time: 2 to 6 business days via USPS, UPS, or FedEx.

  • Total Delivery Window: Expect your package within 3 to 7 business days from checkout.

Q: How can I track my package?

A: Once dispatched, our system automatically emails you a unique tracking number (USPS/UPS/FedEx) with a direct link to follow your shipment.

2. Cancellations & Modifications

Q: Can I change or cancel my order after checkout?

A: Yes, but requests are highly time-sensitive. We can only cancel or modify an order before it enters warehouse packaging and shipping label generation. Please email support@truefitfashion.com with the subject line: URGENT: Cancel Order [Your 9-Digit Order Number].

Q: What fields can be adjusted on a pending order?

A: Our team can fix shipping address typos, swap dress sizes/colors (subject to availability), or reduce quantities. Note: We cannot increase item quantities or add new items due to payment security constraints.

3. Returns & Refunds

Q: What is your return timeframe?

A: We offer a 30-calendar-day return window starting the day after your tracking code registers the package as "Delivered".

Q: Are there any return or restocking fees?

A: No. Truefitfashion maintains a strict Zero-Fee Guarantee. Returns incur no restocking penalties, and we provide a complimentary, prepaid return shipping label.

Q: What conditions must my dress meet to be eligible for a refund?

A: Returned items must pass a quality check and be:

  • Unwore, unwashed, and unaltered.

  • Attached with all original tags, maces, and size indicators.

  • Free from makeup smudges, deodorant marks, animal hair, and strong odors (perfumes/smoke).

  • Placed inside its original clear protective packaging bag.

Q: How long until I receive my refund?

A: Once approved at our hub, your credit is released back to your original payment account within 7 calendar days.

4. Payment Methods & Security

Q: What payment options do you accept?

A: To ensure maximum data security, we accept PayPal and Venmo exclusively. We do not capture or store raw credit card numbers on our servers.

Q: Can I use my standard Credit or Debit card?

A: Yes. Simply choose PayPal at checkout and select your preferred linked debit/credit card within their secure interface.

5. Customer Support Contact

Q: What are your customer support hours?

A: We are available Monday through Saturday, 8:00 AM – 7:00 PM EST (Closed on Sundays).

Q: What information should I include when reaching out?

A: Please email support@truefitfashion.shop with your full name, inquiry details, and your 9-digit Order Number typed directly into the subject line for the fastest resolution.